Terms & Conditions
In these Terms and Conditions (Terms), the following words and phrases shall have the following meanings:
“You/Your” means the person who purchases the Goods from Us:
“Us/We/Our” means Simpli Security a trading name of Mirza Security Ltd, whose registered address is 3 Ribston Road Sheffield, S9 3AU, Company No: 07067082, VAT number: 106562628;
“Contract” means these Terms and Conditions and the contents and any terms contained on Your Order;
“Goods” means any products, parts or materials supplied by Us to You;
“Order” means the order confirmation provided by Us describing the Goods requested by You and accepted by Us and detailing the price to be paid and estimated timescales for delivery.
2. The Contract
The Contract will commence when You receive confirmation of Your Order from Us and will terminate upon delivery of those Goods. Once You have placed Your Order the cancellation terms contained below apply.
Any period for delivery will commence when We have received payment in full cleared funds. Delivery periods are given in good faith but may vary depending on whether the item is a stock item or whether it is supplied direct from the manufacturer. We do not the manufacturer Goods and so cannot be held responsible for delay in delivery caused by either the manufacturing process, or any third party such as a contracted carrier. Delivery can occur sooner or later than the anticipated timescales. Should the delivery period extend beyond that communicated or subsequently notified to You or 30 days after the date of Order (whichever is longer). You can cancel Your order without penalty.
Delivery shall be to ground floor level, kerbside or driveway only. Equipment will be available to remove the Goods from the vehicle of carriage only. Delivery equipment cannot travel over gravel driveways or other uneven or non level surfaces. It is Your responsibility to provide free and unobstructed access and You will be responsible for any failed, abortive or return delivery charges where delivery was not possible as a result of not complying with these terms.
All delivered Goods have to be signed for by You or Your appointed representative. If You cannot be in attendance on delivery, prior written authority and acceptance of responsibility to leave the unattended Goods must to sent to Mirza Security Ltd.
If You need to change Your Order after We have confirmed it to You We may be able to accommodate Your request subject to the following:
- You may be required to pay for the cost of any Goods detailed in Your Order that We have ordered from Our suppliers/the manufacturer on your account and upon which We cannot obtain a refund or were only a partial refund is obtainable, plus any applicable carriage/packaging/storage fees.
- We reserve the right to levy a nominal £15 'Administration Charge' for the manual handling of all documentary and payment revisions required as a result of the requested change.
Should the product You have ordered become unavailable, We reserve the right to arrange the supply of an alternative product of a similar nature and value where appropriate or to arrange a refund for You.
5. Risk in and Ownership of Goods
Risk in any Goods supplied shall pass to You on delivery to your premises. Ownership in the Goods shall not pass to You until We have received in full in cleared funds all sums due to Us in respect of the Goods and all other sums which are or may become due to Us from You on any account. Until ownership of the Goods has passed to You You shall: grant Us unrestricted access to reclaim the Goods, hold the Goods on a fiduciary basis as Our bailee; store the Goods separately from all other Goods of Yours or any third party in such a way that they remain identifiable as Our property; not destroy or deface any identifying mark on the Goods or their packaging; and, maintain the Goods in satisfactory condition fully insured.
All statements made relating to warranty or guarantee periods are to be honoured by the relevant manufacturer. We will assist with any claim but shall not bear any liability in relation to it. Claims will be subject to any rules laid down by the manufacturer of the Goods but in all cases such warranty’s/guarantee’s will not be valid if the Goods are found to have been used and/or stored other than in accordance with the manufacturers guidelines or misused in any way, or where any faults are as a result of general wear and tear or the failure or inadequacy of works carried out on the Goods either during assembly/installation buy You or another party or otherwise subsequent to their delivery. In all cases the guarantee/warranty does not cover the labour involved in correcting any faults.
Please note that where We or the manufacturer are requested to return to Your site to repair/replace items under any such guarantee/warranty which are subsequently found not to be faulty or the faults in which are as a result of any of the above You may be charged a call out fee and for labour charges at the then current rates.
If you wish to make a claim under a guarantee/warranty, please notify Us in the first instance by phone or email quoting the Order reference number.
7. Price and Payment
Pricing found in any advertisement or promotional literature is provided for information only and does not form part of a sale. The price will be that stated at the point of sale and on Your Order confirmation.
Pricing is reviewed regularly and revisions will be applied at any time for any reason including as a result of increases in the prices of materials or manufacturer price rises or as a result of reductions offers or promotions.
Unless otherwise stated the price for the Goods excludes the costs of delivery, which if applicable will be detailed separately.
All sums due will be subject to any applicable UK taxation, including where relevant, VAT.
Payment is required in full on Ordering and can be made using the methods offered at the point of sale. Where the option of payment by cheque is available the cheque should be made payable to Mirza Security Ltd. A transaction fee will apply to all debit and credit card payments.
8. International Customers and Export
If Goods are being ordered from outside the UK, import duties and taxes may be incurred once the Goods reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard.
International buyers are advised to contact their local customs authorities for further details on costs and procedures. Any such buyer of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We give no guarantee that the packaging of the Goods will be free of signs of tampering.
You may not resell outside the UK any of the Goods covered by the Export of Goods (Control) Order 1987 (or any re-enactment thereof) or the Export Administration Act 1979 (as amended) of the USA (or any re-enactment thereof) without obtaining all necessary licenses’ thereunder and will not resell such Goods within the UK to a buyer knowing (or being given reasonable grounds to suspect by the Buyer) that the buyer intends to export such Goods without first obtaining either such licenses’ or a copy of such licenses’ obtained by the buyer.
9. Limitation of Liability
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Contract.
We will not be liable for any delivery delays or failures caused by factors outside of Our control, including but not limited to war, fire, industrial disputes or civil commotion "Acts of Nature", adverse weather conditions, road accidents, vehicle breakdown or personal illness.
We shall have no liability in respect of claims in respect of damage to the Goods whilst in transit if You or Your representative has signed for the Goods as being received in good condition.
We shall not be liable for any indirect or consequential losses or expenses, including but not limited to loss of or damage to anticipated profits, contracts, reputation, goodwill, labour costs or losses or expenses arising from 3rd party claims.
Notwithstanding the above and save in the case of death or personal injury cause caused by negligence for which Our liability shall be unlimited, Our liability under this Contract shall be limited to the price paid by You for the Goods, and in the case of any guarantee/warranty claims to the price of the individual item to which the claim relates.
10. Returns Policy
We aim to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by the following rules.
Consumer Change of Mind
If You are purchasing Goods from this site as a consumer, save where Your Order is for personalized Goods or Goods which are perishable, under the Distance Selling Regulations You have a statutory right to a “cooling off” period. This period begins once Your Order is complete and ends 7 days after the Goods have been delivered. If You change your mind about the Goods within this period, please notify Us as soon as possible (and in any event prior to return) and return them to Us within 14 days of the date of delivery. Goods returned must be in the original packaging and in a clean re-saleable condition. Any Goods not meeting these criteria may, at Our discretion, be refused and returned to You and/or a handling charge (equal to a minimum of 15% of the Order value of the Goods involved) will be levied to Your account to cover the additional costs involved (such as, without limitation, repackaging costs and/or the carriage and associated costs of returning the Goods to You). You are responsible for paying shipment costs if Goods are returned for this reason and You will be fully responsible for any loss or damage to the Goods whilst in Your custody or control and during transit. It may be possible, upon Your request, for Us to undertake a collection and return in which case We will notify You of the return charge in writing (by email) prior to undertaking the process.
We will process any refund due to You within 30 days of receipt by Us of the returned Goods.
If you are purchasing from this site as a trade customer this option is not available to You.
Incorrect, Damaged or Faulty Goods
Upon delivery and before attempting any installation You must inspect the Goods and notify Us in writing at the address on Your Order or by email to Us as soon as possible and within no more than seven days after the day of delivery and prior to return, of any errors, damage or faults in the Goods. In such event You must return the Goods to Us within 14 days of receipt.
Once we have had the opportunity to inspect the Goods and can confirm the error, damage or fault alleged We will make arrangements for the replacement of the Goods, or were not possible refund the purchase price to You.
If, upon examination by Us or the manufacturer, the returned Goods are found not to be incorrect, damaged or faulty, We reserve the right to return the Goods to You and to charge You a handling fee equal to a minimum of 15% of the Order value of the relevant Goods. In addition, You will be deemed to have purchased the replacement Goods on these terms and conditions and the company shall be entitled to invoice You for the replacement Goods.
We will process any refund due to You within 30 days of receipt by Us of the returned Goods.
If any part of this Contract is found to be void or un-enforceable by any Court of competent jurisdiction, such part shall be severed from this Contract, which will otherwise remain in full force and effect.
You may not vary this Contract unless it is specifically agreed in writing and signed by Us. We may vary this Contract by notifying You in writing of the proposed variation, such variation will be deemed accepted if We do not receive a response from You within 15 days.
The failure by Us at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of the right to enforce such Terms and Conditions on a future occasion.
A person who is not a party to the Contract shall have no rights under the Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.